Privacy policy

Last Updated: 20 August 2025

Your privacy matters to us. This Privacy Policy explains how Shark Power Gear, operated by Minha Retail Limited, collects, uses, stores, and protects your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Brand: Shark Power Gear
Company Name: Minha Retail Limited
Company Registration Number: 15797974
VAT Number: 492434673

Registered Address:
Unit 6, 53 Broughton Lane
Manchester, M8 9UE
United Kingdom

We act as the data controller for all personal information processed through our website.

2. Information We Collect

We collect information to process orders, improve our services, and provide support. This may include:

Information You Provide:

Full name
Email address
Phone number
Billing and shipping address
Order details and payment method
Messages submitted via email, WhatsApp, or contact forms

Information Collected Automatically:

IP address
Device type
Browser details
Pages visited
Shopping behaviour
Cookies and tracking data

We do not store your full card details. All payments are handled via secure, encrypted payment gateways.

3. How We Use Your Information

We use your personal data to:

Process and deliver your order
Send order updates, tracking, and confirmations
Provide customer service and support
Manage refunds, exchanges, and warranties
Improve website performance and customer experience
Prevent fraud and enhance security
Send marketing messages (only if you opt in)

We will never use your data for any purpose not listed here.

4. Legal Basis for Processing

We process your information under one or more of the following:

Contractual necessity – to fulfil your order
Legal obligation – for tax, accounting, VAT compliance
Consent – for marketing communications
Legitimate interest – fraud prevention, analytics, business improvement

You may withdraw consent for marketing at any time.

5. Data Retention

We retain your personal data only as long as necessary:

Order & customer records: up to 6 years (legal requirement)
Marketing data: until you unsubscribe
Customer support messages: for reasonable operational purposes

After this period, your data is securely deleted or anonymised.

6. Data Sharing

We may share your information with trusted third parties that help us operate our business, including:

Payment processors: Shopify Payments, Stripe, Klarna, Apple Pay, Google Pay
Courier partners: DPD, Royal Mail, Evri, Parcelforce, FedEx, Yodel, Pallet Force
Website hosting & IT service providers
Marketing and analytics tools

We do not sell, rent, or trade your personal information with any third party.

All third parties handling your data must meet strict privacy and security standards.

7. Your Rights Under UK GDPR

You have the right to:

Request access to the personal data we hold
Ask for corrections to inaccurate information
Request deletion of your data (where legally allowed)
Object to certain types of processing
Withdraw consent for marketing at any time
File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details in section 9.

8. Cookies

Our website uses cookies to:

Improve browsing experience
Track website performance
Remember shopping cart items
Provide personalised content

You can manage or disable cookies in your browser settings.

If you use the site with cookies disabled, some features may not function correctly.

9. Contact Information

If you have any questions or wish to exercise your data protection rights, you can reach us at:

Brand: Shark Power Gear
Company Name: Minha Retail Limited

Address:
Unit 6, 53 Broughton Lane
Manchester, M8 9UE
United Kingdom

📧 Email: support@sharkpowergear.co.uk
📱 Phone / WhatsApp: +44 7400 703063

Company Registration Number: 15797974
VAT Number: 492434673

Support Hours:
Monday – Friday: 08:00 AM – 05:00 PM (GMT)